FAQs
We’ve pulled together some useful Trax FAQs for you below. Hopefully, your question is answered below but if not, please get in touch with us by clicking here to create a new support ticket to speak to a member of our team.
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General Questions
Ticket Questions
Club Questions
Camping Questions
Media Accreditation
If you wish to attend the event with a Media Pass, please complete the form below. Your entry will include trackside access into press areas for track photography. It is a condition of acceptance that you hold and submit a copy of your Public Liability Insurance certificate, with minimum cover of £10million.
General Questions
What time does the show open?
Gates are open to the public from 10:00, and Clubs and Special Displays from 07:00. The event closes at 17:00.
Are motorcycles allowed to be displayed at the show?
No, we’re afraid motorcycles are not allowed to display at this event.
Will there be a cash point on site?
No, there are no cash points on site. Most traders and catering facilities will allow card payments. However, we advise you to bring cash as not all trade stands will accept card payments.
Can I bring my pet?
No. To comply with the venue’s rules, no animals are allowed on site, apart from assistant dogs. If you do intend to bring an assistance dog, before your arrival, you must email us at shows@kelsey.co.uk so the necessary arrangements can be made.
Are there food units on site?
There are many food and bar units and a permanent on-site cafeteria open throughout the day.
You can bring your own food and drink into the show if you prefer. Glass bottles are not permitted and will be confiscated.
Are BBQ’s allowed on site?
No BBQ’s are not permitted.
Do I have to pay to park in the public car park?
This year we have introduced a parking charge of £10 per vehicle to park in the car parks on site. This is due to unprecedented demand, ensuring we can accurately monitor capacity and ensure we can get you parked and into the show as smoothly as possible.
As part of your ticket purchase, you can select the Public Car Park Pass and will be asked for your vehicle details. If you change your vehicle, you can log into your account and edit the vehicle details, or contact us here and we can update it for you.
If you do not purchase a parking pass you will not be permitted entry into the on site car parks and will be turned away.
Ticket Questions
I want to buy tickets, how can I do that?
Tickets are purchased online. Advanced ticket sales close 22:00 (BST) Saturday before the event. Please note that tickets are non-refundable.
I need to change the details on my Parking Pass
You can update the details by logging into your account and editing your order. Alternatively, please email your booking reference and new vehicle details to us on shows@kelsey.co.uk and we can update it for you. Stay tuned to our social channels for any updates between now and Sunday. Remember when coming to the show to follow signage not your sat nav. Please be respectful of the neighbouring communities as you arrive and leave the venue on the day by keeping within the speed limits and minimising noise wherever possible.
I selected booking protection with my order and I can no longer attend the event, how can I claim this?
Your booking protection is covered by XCover, to contact them, please click here. As part of our commitment to make the show accessible to all, we will provide those disabled ticket holders who require full-time assistance with 1 free ticket for a partner, accompanying friend or personal assistant (PA). You will need to provide a copy of your most recent Personal Independence Payment form (PIP) showing your current entitlement and your ‘blue badge’ if car parking is required. On arrival at the show please liaise with the staff at the gates when presenting your entry ticket. please get in touch with us by clicking here to create a new support ticket to speak to a member of our team.
What will I receive when I book track time?
Upon booking track time, you will receive an email confirmation. Leading up to the event, you will be sent details about your briefing and track time along with other important documentation that you will need to bring with you. If you do not have this 3 days before the event, please contact us.
Club Questions
How many cars does a club need to bring?
The minimum amount of cars allowed on a club stand is 5, there is no maximum. If your club does not have enough cars booked by the club deadline, all cars will automatically be moved to the Special Display area where they can display alongside other individuals.
We want to put up a gazebo and banners around our stand, is that okay?
You will need to fill in the Risk Assessment Form and make sure that it is securely erected. Banners advertising your club are fine as long as they are suitable and in your designated club area. We retain the right to charge you for the additional space, depending on the size.
Can we display bikes on our club stand?
Unfortunately, we do not allow motorcycles to display at our event. The event is for cars exclusively.
How do we as a club get a good location at the event?
Clubs are plotted based on a first come, first served basis. The sooner your club books their tickets, the more likely you are to get a ‘good’ location within the event. Please do note, we reserve the right to plot clubs as we see fit based on the ground conditions.
Can the club deadline change?
Kelsey Media have the right to close the club deadline prior to the date stated above. The club deadline is in place subject to space and availability.
I didn’t select a vehicle pass upon booking, can I still display my car?
If you did not select a ‘driver and vehicle’ entry ticket and enter your vehicle details onto your order then you will not be eligible to display your vehicle at the event. Once the deadline has passed, no vehicle display passes will be issued and you will have to park in the public car park.
Can we raise money for a charity at the event?
If you are a registered charity or part of a registered charity (you will be asked to supply accreditation) then you can collect from your stand only. Collecting around the site is not permitted.
Can we sell things from our stand?
You are allowed to sell branded club merchandise only e.g. t-shirts, stickers etc. You must not sell anything else that is not related directly to your club.
What time can I leave?
The show closes at 17:00 and you may be asked to return to your stand before that time if it is deemed unsafe for vehicle movement due to the volume of pedestrians.
Are tickets refundable?
Unfortunately, tickets are non-refundable.
Camping Questions
Are there facilities on the campsite?
There are toilets and showers on site at the Campsite. Electric hook ups are available on a first come, first served basis, payable on arrival. Camping is on grass, no hard standing is available.
Can we BBQ?
Yes, BBQ’s must be raised off the ground and disposed of by dousing in water before placing in any bin/skip. No open fires are permitted.
Can I park next to my tent?
Yes, vehicles are parked with your tents, so we ask you to restrict movement as much as possible so not to cause a disturbance to other campers nearby. Campers are directed through to the next available area upon arrival.
Will our stuff be safe?
The campsite has security, but we would advise that you keep any valuables with you or leave them at home. The campsite accepts no liability for loss or damage to any personal property. Security searches may be conducted to ensure the safety of persons at the event.
Campsite Rules:
No noise after midnight, all music must be stopped No pets allowed on site, except guide dogs Drunk drivers will have their keys confiscated and the police will be called No unauthorised trading is permitted on-site No unauthorised vehicles i.e quads, mini-motos, drones No glass will be permitted in the campsite
No fireworks – it is illegal and the police will prosecute offenders No refunds or exchanges will be made
All guests are responsible for assisting with the enforcement of the campsite rules, by being vigilant and notifying security immediately of any incidents.
In the event of non-compliance, guests may be asked to leave the campsite and/or the event organisers will be informed which may result in event entry being cancelled without refund.
